Officer, Global Standards, Global Service Delivery, HSBC Technology & Services (HTS) at HSBC BANK

Job Description / Responsibility

• If you're looking for a career that will help you stand out, join HSBC and fulfill your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
• Within HSBC Technology and Services (HTS), Global Service Delivery is a leader in the development of services and processes that are designed around the customer and enable the firm to demonstrate to regulators that its processes and ways of working will deliver consistently high standards of compliance. Every day, customers all over the world are paying bills, buying homes and setting up companies and every day, Global Service Delivery teams are making sure all this happens smoothly.
• In this role, you will:
• Ensure Service Level Agreement (SLA) is meticulously maintained through completing tasks within deadlines
• Maintain service tracker thoroughly and escalate any exceptions to the line manager
• Contribute to Overall Operating Efficiency (OOE) by proper usage of Electronic Time Capture System (eTCS)
• Minimise operational errors and logging errors into eTCS.
• Ensure all transactions received are processed by the operators within the standard timeframe
• Ensure awareness of Group and local regulatory policy, internal and external audit findings and guidance from Compliance, regarding own area of operations and imbibing findings into daily operational process
• Strictly follow Information Security policy and Clear Desk policy
• Ensure proper periodic reconciliation of Group Ledger (GL) Accounts and proper signoff in Assurenet
• Ensure timely and satisfactory response to queries from stakeholders
• Ensure proper and timely answer to Customer Feedback Monitoring System (CFMS)

Job Nature: Full-time

Educational Requirements:

Bachelor degree preferably in Business background from a reputed university

Experience Requirements: 1 to 3 year(s)

Additional Job Requirements

• To be successful in the role, you should meet the following requirements:
• One to three years of proven experiences in banking
• Good organisational skills with an ability to effectively prioritise and meet SLA
• Well-developed communication, interpersonal and time management skills
• Strong knowledge regarding Central Bank’s guidelines, circulars and policies

Job Location: Dhaka

Apply Here